Microsoft Dynamics CRM

Microsoft is bringing customer relationship management (CRM) software into a new era with Microsoft Dynamics CRM. It is a flexible CRM solution that works the way your business does and the way IT wants it to.

Business moves at light speed today, requiring that every company continuously reexamine their direction, strategies, suppliers, partners—literally every variable and relationship that might lead to complacency. The intensified search for competitive advantage may mean that some of your best customers pick up and leave without you ever knowing that there was a problem. Businesses have difficulties closing sales and keeping track of commitments because their customer information is in so many different places. How well can you react to—and even predict—ever-shifting customer needs and competitor moves?

Infuse your organization with new levels of customer intelligence using Microsoft Dynamics CRM, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. CRM works very well because it works the way your users already do, the way your business already does, and the way technology should.

Designed to partner with Outlook, Microsoft CRM delivers lower training costs, broader user adoption, less application switching, higher productivity and an incredibly rapid return on investment.

Microsoft CRM can give your employees direct access to customer information through Microsoft Outlook, enabling access to the information they need when they need it, in the office or on the road.

Quick Facts:
Microsoft Dynamics CRM

Works the Way You Do — Businesses can drive high user adoption by delivering role-tailored CRM capabilities within a native Microsoft® Office Outlook® experience. People can choose to use a rich Office Outlook client or access the system through a browser-based client or a mobile device. Because most organizations are familiar with Microsoft Outlook and other Microsoft productivity tools, Microsoft Dynamics CRM helps minimize the need for training, reduces application switching, and enables high productivity teamwork across business
units and systems.

Works the Way Your Business Does — Organizations can easily mold every aspect of a complete CRM solution—including sales, marketing, service, and analytics—to fit their unique business needs, including their
specific line of business. Event-driven workflow capabilities can drive consistent process execution across the organization. Powerful reporting and analytics based on Microsoft Excel® and SQL Server™ Reporting Services deliver real-time visibility into every business process and customer interaction.

Works the Way Technology Should — Microsoft Dynamics CRM is based on proven, industry-standard Microsoft technologies that enable efficient configuration, customization, integration, and data security features, reducing IT workload and maximizing existing investments in Microsoft technologies. True .NET design means Microsoft CRM connects seamlessly to the external data sources you need, while Web Services Validation capabilities ensure seamless connections with external service and information providers.

Key Capabilities

Sales: Shorten the sales cycle and improve win rates with a 360-degree customer view, lead and opportunity management, automated lead routing, sales process automation, and competitor tracking.

Service: Increase capacity to handle requests without increasing employee count. Service representatives can track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

Marketing: Deliver the right message to the right audience through effective target marketing. Marketing professionals can segment customer data across multiple data points to ensure proper audience definition. Complex full cycle marketing campaigns can be planned and executed with the results feeding directly into lead and sales management processes.

Analytics: Intuitive business intelligence tools built on Microsoft SQL Server and the Microsoft Office system deliver role-tailored reporting and analytics capabilities that empower executives, managers, and sales and service people to track and manage business performance; quickly create reports; and measure and forecast revenue, identify opportunities, and proactively manage service issues.

Mobility: Microsoft Dynamics CRM Mobile works with most handheld or mobile devices to provide your mobile team with full, customizable sales, marketing, and customer service functionality, including support for multiple languages, regardless of where they’re working.*

Integration: Microsoft Dynamics CRM integrates with the Microsoft Office System, Microsoft Dynamics Business Management Solutions, and other business systems to give employees a complete view of customer information across departments, divisions, and external data sources.

Application Development Platform: Microsoft Dynamics CRM provides an organization with the ability to quickly configure and extend the application to meet specific business process requirements. In addition to a “codeless” configuration environment, IT professionals can leverage out-of-the-box Web services to deliver rich content from other legacy applications.

If you would like information about our Computer Relationship Management (CRM), please Contact us today!