Microsoft® Response Point™ Phone Systems

Microsoft® Response Point™ phone system software is designed specifically for small businesses with one to 50 employees. Response Point is easy to use and manage, and requires only a wired local area network (LAN) and one Microsoft Windows® XP SP2 or Windows Vista® PC.

Easy to use and manage, Microsoft Response Point is revolutionary phone system software designed to meet the needs of small businesses. The user-friendly administrator software empowers an average PC user to set up a phone or make system changes in minutes, with just a few mouse clicks. The unique voice-enabled user interface instantly connects employees and customers with the people or information they need. Delivered on intuitive hardware, with support for both traditional phone service and Voice-over Internet Protocol (VoIP) , Response Point offers an entire phone system in one affordable package—a smart choice for any small business.

Microsoft® Response Point™ Features At A Glance

• Adding New Employees
  Scales to 50 employees (with no additional license fees).
  Setup configuration wizards make changes easy.
  Auto discovery of new phones.
• Voicemail and Call Routing
  Ring all the phones in a particular department for quick access.
  Manage call logs effortlessly through e-mail.
  Park, retrieve, and forward calls.
• Mobility
  Call forwarding for employees on the go.
  Voicemail to e-mail forwarding.
  Office Outlook contact integration.
• Customer Responsiveness
  Transfer calls easily between employees or departments.
  Pop-ups reveal details about callers.
  Voice-enabled Auto Attendant provides fast, professional response 24x7.

Top Five Reasons To Use Response Point

1. Response Point reduces phone system management costs by empowering average PC users to complete moves, additions, and changes — no special phone training required.
2. Response Point helps eliminate the need for many expensive phone system extras—expansion packs, hours of employee training, etc. — that typically add thousands of dollars to the cost of a small business phone system.
3. Response Point’s top-quality voice recognition lets you embrace phone features that were previously cumbersome or complicated. Just say “transfer my call to Joe” instead of memorizing the right call transfer keystrokes and Joe’s extension number. Call anyone in the company, or any of your Office Outlook contacts, just by saying their name.
4. Response Point lets you better serve customers with a helpful, automated receptionist that is customizable and able to answer frequently asked questions about your business, such as your hours and location. Callers need only speak their desired party’s name and they will be transferred to that extension.
5. Response Point helps you respond quickly and professionally to customer needs. You can see caller details in screen pop-ups. You’re able to specify which callers can ring you directly, bypassing the receptionist. With Response Point, your callers receive VIP treatment every time.

Whether it is consulting, installation, service or support, Dynamic Solutions Group can help design the right phone system solution for your small business. Contact us today to talk to one of our business phone specialist.